Friday, August 21, 2009

Dear Comcast, You suck and I hate you!

So all of you read yesterday about the drama I'm having with Comcast...Well, last night in the middle of watching the news my cable box decided to quit working. Apparently, it gets off work at 8:15 p.m...right in the middle of a show. So I called Comcast and they kept telling me my cables weren't plugged in. Which, being as that I'm not an idiot, I check before I called them. I do have dogs. 

Then the guy proceeded to tell me to change the source about 462 times. I only have 3 sources so I didn't get that. Plus, once source had no cables attached to it and the other was attached to the DVD player so I knew which one it needed to be on. He kept asking me to reconnect the box, hello! If I knew how to do that, I'd be the person answering the phone calls when customers called!

I am so frustrated with Comcast. I now have no tv in my living room and no wireless internet. All because Comcast is full of a bunch of  idiots who hire other idiots who don't know what they are doing. I sad on the phone with them for over an hour and got nothing accomplished. Then, when my husband got home, he did the same...with nothing accomplished. 

I did call to file a formal complaint yesterday. Something I've never done before. The supervisor who took my complaint said, in these exact words, "Ma'am, I understand you are frustrated but you are not the only customer who doesn't get service on the day they go out there. Sometimes they send a guy who specializes in internet and he can't do the cable."

WHAT?! Seriously?! At that point, I thought I was being punked and was ready to punch Ashton Kutcher in the face! I was really really nice about the whole thing until he said that...then I unleashed and told him that Comcast had a bunch of idiots running the business and they should have sent 3 people out if that's what it took the get the job done. 

I miss Direct TV...too bad they are so freaking expensive!


Heather said...

I have Comcast...I hate it!! Good luck. Hope you are in TV land soon!

Anonymous said...

I am sorry for the trouble and for the terrible experience.

Please allow me to assist in getting this resolved for you. If you don't mind, please send me the phone number on the account so that I can reach out to my contacts to get this resolved.

Heather - I can also assist with any issues you may have with your service. You may also contact me at the email provided below.

Thanks for providing the opportunity to assist.

Mark Casem
Comcast Corp.
National Customer Operations

Lindsey said...

Oh that is so frustrating! I am so sorry! Cable companies def add stress to life, don't they? We were supposed to get cable last Fri but after waiting all day and Brighthouse not showing we call and they say they are backed up and will come Mon, ARGH!!!

Ashley @ {Let Go, Laughing} said...

Oh that is so frustrating!! Hope it gets resolved soon!

Kassie said...

I hate Comcast!! I swear they make things way more difficult than they need to be!

katie + bret said...

Is that really Comcast that commented on this post? If so that is hilarious!

Good for you for filing a complaint! They need to know when they have pissed people off!

Ugh. You should kick them in the shin.

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